Really good free HelpDesk Software

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6 responses to “Really good free HelpDesk Software”

1. 

   PaulRut

   October 23, 2008

   Caveat: Their Tech Support is a bit “overseas-tricky”.

   We went with the Web Help Desk Software (http://www.webhelpdesk.com) It’s cross-platform and runs on our Mac OS X server. They have a Linux installer too.

   My rep there told me that they were coming out with a Lite version and a free version soon.

   Worth a look-see 🙂 We love it!

   Paul

2. 

   scythe944

   October 23, 2008

   Thanks for that info Paul. I haven’t called their tech support yet (hopefully I’ll never have to! If it’s just as bad as Dell’s, I’ll switch to Web Help Desk in a heartbeat!). The Web Help Desk Software that you suggested looks polished and promising, and I like the diverse platform availability, as well as the hosted service option.

   Hopefully, they’ll release the free version soon… That’s pretty much the only reason that I like the other software (keep in mind that I’ve only used it for about 30 mins total so far). The companies that I work for are somewhat stingy when it comes to buying more software, and when it’s something that benefits me more than anyone else (or so they think), they’re more than likely to be against putting out the money for it. Free software however, is always accepted… 🙂

   Again, thanks for the info, it’s much appreciated!

3. 

   PaulRut

   October 24, 2008

   Sometimes I just don’t get companies. 😉 “No, let’s not invest a small amount on a piece of help desk software that will let our guys be twice as productive. …we don’t need no stinking instant ROI.”

   Whadayado? 🙂

4. 

   scythe944

   October 24, 2008

   Lol, exactly.

5. 

   PaulRut

   November 6, 2008

   Well…your wishes may have some true! WHD just sent out a newsletter. They came out with the Lite edition and the free help desk software version, as they said they would! Here’s the link to the freeware from the canned email 😉

   http://www.webhelpdesk.com/free-help-desk-software.html

   Hope this helps! ~Paul

6. 

   scythe944

   November 10, 2008

   Great! Thanks a bunch Paul, I’ll give it a try.

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